Privacy Policy

At Pet Healthy Holdings, LLC., we take your privacy very seriously. We know you care how your information is used, and we appreciate your trust. Accordingly, we treat your information carefully, sensibly and responsibly. This notice describes our privacy policy. By visiting this website, you are accepting the practices described in this Privacy Notice.

The information you provide us with will be used under the strictest control. We will NOT pass this information on to third parties unless specifically authorized by you. Specifically, we will never rent, sell, distribute, or lend to any company, or third party vendor, the information you provide to us.

Occasionally, we’ll send details and updates about our site, directly to the email or physical address you provide, but we will not do so without your permission. You can enable/disable the various mailing lists at any time using the link at the bottom of the email, which says “update/change your account.” In addition, we are opposed to the practice of “SPAM” email and will not sell or provide your email address for such purposes.

The information we learn from you, our valued customer, helps us personalize our site and continually improve your experience. Here are the types of information we might gather, from time to time—at your discretion, of course.

When you set up an account or purchase an item from the site, we then collect personal information that may include your

  • (i) first* and last name;
  • (ii) billing address;
  • (iii) shipping address;
  • (iv) email address*;
  • (v) phone number;
  • (vi) account number;
  • (vii) items purchased from us; and
  • (viii) browsing, buying, and selling patterns (collectively, what we call your “Personal Information”).

We receive, assimilate, and store any information you enter on our website or provided to us in any other way. You can choose not to provide certain information; however, this may result in your not being able to take advantage of some of our features. Whatever you elect to do the decision is yours. However, we do use the information you provide to respond to your email requests, customize future site features for you, improve your site experience, and even communicate with you on an ongoing basis.

We receive, assimilate, and store certain types of information whenever you interact with us on our site. Like many websites, we use something called “cookies,” which allow us to obtain certain types of information when your web browser accesses our site. If you want to visit us anonymously, there are a number of companies (listed below) that offer utilities designed to help you visit websites anonymously. If you come into our site anonymously, though, we are not able to provide you with a personalized experience because we will not be able to recognize you. But, we want you to be aware that these tools do exist for you to use, if you so choose.

To help us make our ordering/returns process more useful to you, we often send a confirmation that notifies you of activity with your account. If you do not wish to receive email or other forms of mail from us, you can adjust your Customer Preferences to reflect this.

Cookies are defined, in “techie” language, as alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as purchasing options and storage of items in your Shopping Cart between visits.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our coolest features, and we recommend that you leave them turned on.

If you have any questions, whatsoever, about the privacy features at Pet Healthy Holdings, Inc. you are welcome to contact us by phone or email, anytime, or write us to this address:

Attention: Website Privacy Department
Pet Healthy Holdings, LLC.
9101 LBJ Freeway
Suite 650
Dallas, Texas 75243

Copyright © 2017 Pet Healthy Holdings, LLC.